Ensuring Your Delivery Is A Smooth And Successful Experience. If your delivery is scheduled for today, click here to track it!
We pride ourselves in making furniture-buying at Compass as satisfying and hassle-free as possible, from your in-store experience to delivery.
To serve our customers more effectively, our delivery office personnel maintain close contact with our drivers throughout the day.
Our drivers will set up and assemble all merchandise being delivered.
For the convenience of our customers, our drivers may call up to 45 minutes prior to arriving for the delivery if requested.
Most of our drivers have years of experience delivering furniture. They are experienced in making difficult deliveries and look for various options in making successful deliveries.
We will make every reasonable effort to contact our customers one day prior to the delivery with an estimated delivery time frame.
Our furniture is carefully packed and wrapped during the transport to the delivery destination.
When your merchandise is available, we will contact you to set up a delivery date.
Within 24 hours of your scheduled delivery date, we will call you with an estimated time frame for delivery of your merchandise.
We request that you accept delivery of your merchandise within 10 days of its becoming available.
If this is not convenient or you are having a problem of any kind, please let us know so we can help.
If we do not hear from you within 10 days, we may release the merchandise from your order(s) and it will be necessary for you to contact us to make other arrangements.
If a scheduling conflict arises, call our Customer Service Department at least 48 hours in advance of your scheduled delivery.
Our Delivery phone number is (504) 733-4641.
If you have a remaining balance at the time of delivery, you may pay for it with MasterCard, VISA, Discover, money order, or bank check. Our drivers cannot accept cash or personal checks.
To prepare for the delivery of your merchandise, you need to do the following:
Ensure that someone 18 years of age or older is home to accept delivery.
Clear the room(s) where your new furniture will be placed. Our delivery crew cannot move or remove existing furniture.
If a delivery requires the removal of a window, you will need to make arrangements and pay for it on your own.
To ensure the safety of our drivers, Compass Furniture will determine if they will make deliveries during hazardous weather conditions.
You must pick up in stock items within 10 days of payment.
For items not in stock, you must pick them up within 10 days of being notified of their availability. If you are unable to pick up an item within 10 days, please call us to make other arrangements. Otherwise, we may release the merchandise from your order.
Below is a list of some important things we would like you to review prior to the delivery of merchandise to your home or office:
Prepare Your Home
Please have a clear path to the room where the furniture is being delivered.
Please have the area cleared of any furniture or obstacles where the furniture is being set up.
In inclement weather, our drivers may lay down furniture pads, or if preferred, our customers are also welcome to lay down a covering on carpeting or floors for the delivery people to walk on.
Elevators (Reserving and Measuring)
Ensure the elevator is big enough to handle merchandise.
Time Restrictions for Complexes
Most apartment complexes, retirement facilities, schools and office buildings prohibit deliveries during certain hours. Customers need to communicate this information to us prior to scheduling delivery.
Check Delivery Status
To check on the status of your order, please call Customer Service at (504) 733-4641. We are open Monday – Saturday; 10 a.m. – 9 p.m. and Sunday from noon – 6 p.m.